Has anyone encountered an issue with Word Office version crashing when using Save As function? This is what I see in the event viewer when Word crashes:. EXE, version: I've tried running the quick and online repair but doesn't resolve the issue. Using the "Save" function works but not "Save As". Although, we do have other PCs that are working perfectly fine, it's only this machine is having an issue.
OP mentioned that "I've tried running the quick and online repair but doesn't resolve the issue" Windows clean boot is also worth a try. Could be some applications installed on the same machine, which are interfering with Word:.
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Thanks for the link. I've updated to the latest version of Office last night as it suppose to have the fix for the Save As crashing issue.
After testing it out for a bit, the problem came back again. I'm using the F12 function as a workaround for now. Yes, this problem creeped up all of a sudden. Only happens to this 1 user, no one else. I'm not sure why it doesn't crash for other users when it's pointed to the same location. Safe mode for Word or Excel doesn't help either.
It will still crash. I have no special add-ins for any Office applications either. Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff microsoft.
Clean boot doesn't fix the issue. Indeed, for my case, the bug occurs while i used a 32 bits version. Now that i installed the 64 bits version, no more bug. Not sure if this is still happening to you or not, but if you are going to File and having Word crash try this. This issue sometimes happens when the original document was created in two or more versions ago of Office.
I have seen this happen in both Word, and Excel, and this fixed the issue. Hope this helps. This copy paste new file doesn't work for me, still crash as soon as "Save" or "Save As" is pressed.
Not only Words, Excel crashed too. I found my solution anyway, it is the save default Doc path that caused the crash. I select other folder as default location and this problem is gone. Did encounter permission issue for other applications. This problem popped up for me 5 or 6 days ago, and happens every time that I try to save to a networked drive.
It happens with any Office program Excel, Word, etc but does not happen with other programs, like Adobe. Note that I can save to my local hard drive just fine; it's always a networked drive that forces the hard crash in Word or Excel. Also, I witnessed the same thing at a meeting that I attended today at a totally different company with a totally different network.
An attendee at the meeting said that the same thing happened to him at his [totally different company with totally different network]. This is not a user problem. I have the exact same problem. I've tried manually wiping all files and reg keys, clean reinstallation, nothing seems to work.
Microsoft really needs to respond on this soon considering I just re-upped a licence that I can't user because of this crash. We are searching for a solution since a year now. It normally happens with the first document a day. The rest of the day it works. So testing is very time-consuming and cost-intensive.
We found no consents between the users with or without the problem. Office 32bit on x64 Windows 10 Ent. We tryed clean installs and about other things we found on the forums. The Microsoft service also did not help - "do a clean install blabla" - we already tryed all these things, so we stopped waisting our time with first level support.
For us it looks definitely like a software bug inside Office and we hope Office will fix this :. Can you reproduce the problem if you start Word in Safe mode? If not, the underlying cause is an add-in, a corrupt Normal template, or damaged registry entries for Word.
Also, make sure that there is a printer driver installed and set as the Windows default. I can ensure you that there is no generic problem running 32 bit Office on 64 bit Windows 10, because that is the setup I am running myself. Hi Stefan, thanks for you reply. Yes, we can reproduce this also in safe mode. And also on complete new installed PCs with only Office installed. We tryed different hardware, different drivers, different patch levels, reinstalled everything, spying with wireshark to it.
We also had the idea with the printer We give that an other try tomorrow. And you have never seen the problem with some other program than Word? One thing to check is WordPad. Nope, but we will try with wordpad. If we found somthing I will post it here For the moment we look deeper into the network drive mappings. Without them we have no crashes I disconnected all of the "external" mappings, and remapped using the "internal" address.
So far so good. I'll let you know if this ends up being a red herring. I had this same issue just start up after I renewed my Office subscription. Not sure if the issue is related, but that's around when it started.
In any case, it only happened when saving to a mapped network drive. When saving to local disk it didn't crash. I had a client that was having the same issue, when using the Save As function on an existing document it would crash Word with the following Application Error:. I tried running a full Office repair and reinstall and that did not fix the issue.
Unregistering and reregistering the dll from the Application Error did not work. Deleting printer drivers as suggested did not work. I then tried the Open and Repai r option when opening a document from Word and that seemed to fix the crashing. Any document that crashed for the client would no longer crash when opened via the Open and Repair option. See the document below for more information.
Most retarded thing we ever thought. This was on a Domain environment with workstations using Windows 10 Professional with the latest updates as of March I spent 4 days trying all the standard answers and none of them worked.
Including a clean boot that should have taken Malwarebytes out of the equation. I was running Home Version of Malwarebytes and the March updates screwed up all my office apps with the same symptoms. All started but crashed as soon as I tried to click on anything.
I uninstalled Malwarebytes on the off chance, and this fix worked. Thanks for posting this was the first place I found to suggest it out of hundreds of posts about Office apps dying. Thank you. Office Office Exchange Server. Not an IT pro? Internet Explorer TechCenter. Sign in. United States English. Ask a question. Quick access.